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Download the Alarm.com app free from the App Store (iPhone) or Google Play (Android). Sign in with the username and temporary password sent to your email when your account was activated — you'll be prompted to create a permanent password on first login.

If you never received credentials, contact Fusion Security Solutions and we'll resend them.

1. Open the app and tap Forgot username or password
2. Enter the email address on your account and tap Next
3. Check your inbox for a reset link — also check your spam or junk folder
4. Follow the link to create a new password

Yes — you can log in on multiple devices with the same credentials. Even better, create separate logins for each family member or employee so everyone has their own access. This way, the activity log shows exactly who armed or disarmed and when, instead of just a shared account name.

On the app home screen, tap the shield icon. You'll see three options:

• Arm Away — all sensors active, use when leaving the property
• Arm Stay — perimeter sensors active but interior motion off, use when you're home
• Disarm — tap when the shield is red or orange; green means disarmed

You can do this from anywhere — disarm from your driveway before walking in, or let a guest in remotely.

Arm Away activates every sensor including interior motion detectors. Use this when the property is completely empty.

Arm Stay activates door and window sensors but turns off interior motion — so you can move freely inside. Use this when you're home for the night or someone will remain on the premises.

Normally when you open a door while armed, you get a countdown to disarm before the alarm sounds. No Entry Delay removes this countdown — the alarm fires the instant a door opens.

Use it when arming in Arm Stay at night while you're inside — an intruder won't get a grace period. Do not use it if you're leaving — when you return and open the door, the alarm will fire immediately with no time to disarm.

The app enters Alarm Mode — a screen showing which sensor triggered, any captured video clips, live camera feeds, and recent lock activity, all in one place to help you quickly decide if it's a real emergency.

If the In-App Cancel/Verify feature is enabled, you have 2 minutes to:

• Cancel Alarm — disarms the panel and sends a cancel to stop dispatch
• Verify Alarm — confirms it's real and speeds up the monitoring station's response

Yes. Log in at alarm.com on a browser → Automation → Arming Schedules. Set the system to arm and disarm at specific times on specific days — ideal for businesses with set hours.

There's also Smart Arming, which automatically arms at night and disarms in the morning based on activity from your motion sensors — adapting to your real routine.

Step 1 — Find the sensor. In the app go to Activity → Event History. Every alarm is logged with the exact sensor name. Look for a pattern — same sensor every time? Specific time of day?

Most common causes:

• Low sensor battery — the #1 cause. A dying battery often sends erratic signals before it dies completely
• Misaligned door/window sensor — if the gap between sensor and magnet exceeds ¼ inch, it may read "open" even when shut
• Pets or sunlight triggering motion sensors — animals near a PIR sensor or shifting sunlight can trip it
• Loose sensor mount — a sensor that's shifted even slightly on the frame can send false signals

1. Disarm immediately — use the app or your keypad code
2. Answer the monitoring station's call and give your verbal password to confirm false alarm — this is the fastest way to cancel a dispatch
3. If you miss the call, authorities may be en route — call Fusion Security Solutions immediately so we can contact the station

Test mode tells the monitoring station to ignore alarms during a set window — so you can trip sensors and test your keypad without triggering a real dispatch.

Go to alarm.com website → System Management → Test Mode. Set the duration, do your testing, then take it out of test mode immediately when done. Or call us and we'll set it up for you.

The app tells you which sensor has a low battery. Locate it, open the casing, and replace the battery — most door/window sensors use a CR2032 or CR123A (check the old battery or sensor label to confirm). The alert should clear within a few minutes of replacement.

If it doesn't clear, try disarming and re-arming, or call us to reset the alert remotely.

Almost always a misalignment issue. The sensor and magnet need to be within about ¼ inch of each other to read "closed." Over time, doors settle, wood swells with humidity, and hinges loosen — widening the gap.

Check that:

• The magnet and sensor are closely aligned
• Mounting screws or adhesive haven't loosened, letting the sensor shift
• The door is fully closing into the frame

Repositioning the magnet a little closer usually fixes it. If it persists, call us.

A bypassed sensor is being intentionally ignored — it will not trigger an alarm even if activated. This usually happens automatically when a sensor shows "open" at the time you arm, so the system bypasses it to allow arming.

To fix it: Disarm, make sure the door/window is fully closed, then re-arm. The bypass should clear.

Yes — standard PIR motion sensors detect moving heat and pets can absolutely trigger them, especially larger animals or those that jump onto furniture.

Options:

• Ask us about pet-immune motion sensors designed to ignore animals under a certain weight
• Reposition the sensor to aim higher, reducing floor-level coverage
• Use Arm Stay when pets are home — this keeps door/window sensors active but disables interior motion

1. Log in at alarm.com on a browser
2. Go to Users → Manage Logins → Add a Login
3. Enter their email and choose a permission level (full control, arm/disarm only, view only, etc.)
4. They'll receive an email invite to set their own password and set up two-factor authentication

Keypad codes are managed in the app or website under Users. You can add codes for family, employees, or contractors, set scheduled codes that only work during certain hours or days, and label each code with the person's name. Changes push to the panel immediately — no need to be on-site.

App access: alarm.com → Users → Manage Logins → delete their login. They lose access immediately.

Keypad code: Go to Users in the app or website, find the code, and delete it. The change is pushed to the panel automatically.

Check these three layers in order:

1. In the Alarm.com app — go to Notifications, confirm each alert type is ON and your phone is listed as a recipient
2. On your phone — Settings → Notifications → Alarm.com — make sure notifications and background activity are allowed
3. Log out and back in to the app, then re-enable push notifications

Still not working? Call us — there may be an account-level setting we can fix remotely.

In the app or at alarm.com, go to Notifications and turn off types you don't need. For cameras, switch from "any motion" to Person Detection or Vehicle Detection — this filters out wind, shadows, animals, and headlights, and only notifies you when a person or vehicle is detected.

The Alarm.com cloud can't reach your panel. Try:

1. Check your internet — try loading a website on your phone
2. Verify your panel has power — look for a power indicator light
3. Restart your router and wait 2–3 minutes
4. Still offline after 10 minutes? Call Fusion Security Solutions — it may be a cellular or hardware issue we can diagnose remotely

A beeping panel means there's a trouble condition — the system is alerting you to a problem. Common causes:

• Low battery on the panel backup battery or a sensor
• AC power loss — panel running on battery because it lost wall power
• Communication failure — lost connection to the monitoring network
• Sensor tamper — a sensor casing was opened or a sensor was removed from its mount

Check Trouble Conditions in the Alarm.com app — it will name the exact issue and show steps to fix it. If you can't clear it, call us.

1. In the app, tap Video and pull down to refresh
2. Check the camera physically — is the power light on?
3. Unplug the camera for 30 seconds and plug it back in
4. For Wi-Fi cameras — verify it's on the correct Wi-Fi network. If you changed your router name or password recently, the camera needs updating

Your alarm panel communicates over cellular as its primary path, so changing Wi-Fi usually doesn't affect the panel itself. However, any Wi-Fi cameras or connected smart devices will need to be updated with the new network credentials — they won't find the new network automatically.

Call Fusion Security Solutions and we can walk you through reconnecting any affected devices.